Tuesday 15 December 2009

Hello insurance shoppers!

This is just a heads up to let you know our customer service centre opening hours over the festive period.

We will be giving our team a well deserved break, if you have any urgent quote requirements or product enquiries, please do get in touch. While we are out of office, our call line will still be open for messages- so we will know you have called and be in touch as soon as we can!


Over the Christmas and New Year period our office hours will be as follows

Thursday 24th December

Open 9.00 am to 1.00 pm


Friday 25th December

Closed

Monday 28th December

Closed


Tuesday 29th December

Closed

Wednesday 30th December

Open 9.00 am to 4.00 pm

Thursday 31st December

Open 9.00 am to 4.00 pm

Friday 1st January

Closed

Monday 4th January

Open 9.00 am to 5.00 pm as normal

Wednesday 9 December 2009

New Boutique handbag insurance - flexible and affordable protection in stock now!

Boutique Handbag Insurance has arrived, allowing savvy women over 21 years old to protect their bag and its contents against theft or damage from just £5 per month. Getting that stylish look can take up lots of time and money, thankfully insuring it doesn’t.

Online shop insurance4everyone has announced that the product is to go on sale with immediate effect. Unlike other handbag insurance products, Boutique covers 'any bag' - the handbag you are carrying at the time of the loss, rather than a specific pre-notified bag. This makes Boutique a practical and affordable way for women to protect their prize possessions.

Many women will admit to carrying their life in their handbag. It is distressing enough if this is lost or stolen, but it is often on replacing the bag and its contents that the true value is revealed - and it can be a shock. With a purse, mobile phone, digital music player and cosmetics your handbag’s loss can prove costly to replace. ‘Boutique’ gives women the peace of mind that, when the worst happens, they are protected.

"We understand that women use a variety of different bags, depending on their daily needs," says James York, co-founder of insurance4everyone.co.uk. "Boutique is designed to cover any one bag the policyholder uses at a time; it's simple, quick to buy and flexible. We know that these bags can cost a lot and they're packed with cosmetics and gadgets which modern British women can't live without. We're here to cover against the worse case scenarios."

Boutique provides market-leading cover for both the handbag and those high value items inside. Alongside this wide-ranging cover, it also provides 60 days worldwide cover at no extra cost. ‘Boutique’ can be purchased in minutes online at insurance4everyone.co.uk. Product documentation is emailed to the shopper straight away after purchase, making it quick and easy to arrange cover.

"Boutique is a cheaper and more flexible option to the alternative of naming or adding items to 'all risk' cover on existing home insurance, which can substantially increase the premium and often requires a detailed list of the items to be covered," explains Geoff Hall at insurance4everyone.co.uk.

Boutique has two optional levels of cover, £800 or £1,000 and can be purchased online quickly and easily at www.insurance4everyone.co.uk.

For further information, contact James York at james@insurance4everyone.co.uk

Notes for editors:

§ Available for applicants over the age of 21 years.

§ Insurance4everyone.co.uk is the UK's vibrant and friendly insurance retailer, with 0% gimmicks. We provide fast online quotes and stock affordable insurance products from an independent and trustworthy source.

§ Insurance4everyone has chosen Berkeley Alexander Ltd, part of one of the UK's largest insurance brokers to provide these insurance quotations. The Wonderful Web Ltd trading as ‘insurance4everyone’ is an Appointed Representative of Berkeley Alexander Ltd who are authorised and regulated by the FSA no 307388

§ Other insurance products we stock and make available online include; home insurance, unemployment insurance, identity theft insurance and buy to let insurance,.

§ Find out more at www.insurance4everyone.co.uk

§ *one months free cover offer; refers to a reduction in annual premium that is then reduced from the initial purchase price. See website for more details.

§ Clients should read the terms and conditions of the insurance contract carefully before buying, including the processes and requirements for claims.

§ Affiliate opportunities available for this new exiting product.

Tuesday 3 November 2009

Squirrels and Home insurance!

In case you didn't know, squirrels are rodents and in many home insurance policies they are considered as included under the definition of "pests". Damage caused by pests is generally excluded.

For many, the squirrel is a quirky and cute little animal. The harsh reality is however, that they can be responsible for damage to your home that may not be covered by your home insurance. Their little teeth are in a continuous state of growth, which means that they like nothing more than gnawing and chewing to keep up their dental maintenance. It is a near certainty that anyone holding Home insurance presently, will not be covered for damage from the little grey blighter's!

Damage squirrels can cause include:

-Getting into your attic and ripping up insulation for nests
-Tearing insulation material off wiring
-Falling into open water tanks, drowning and contaminating the contents
-Gnawing and defacing woodwork
-Burrowing in and around property

To avoid unnecessary losses, try and look for ways to squirrel proof your house and avoid encouraging them in the first place. Bird feeders can be a major attraction for squirrels. The last thing you want is to show the animals that there is a regular food source for them that is easily accessible, they may just set up camp around you house!

If you are hearing scratching noises in your loft and roof or see larger sized rodent droppings, you could be facing a squirrel squarer. Be wary of any squirrels you may run into if you go into the roof space to check things out. Like any parent they can be fiercely defensive when with child and have the ability to leap enormous distances for their size.

How can you keep them out?

There are some things you could do yourself, a little online search for "squirrel proofing" will bring up a few decent links. A few minutes on a Sunday in front of the telly might be worth it to double check your options.

If you use that bird feeder, look for one that is as squirrel proof as possible. They are very good at cracking puzzles, so short of a Rubik's cube, you can only do so much.

Check the outside of your house for access holes. If you are happy for swifts, swallows and bats to make your house their home, you might be reluctant to block off all access but it is worthwhile if you have seen a lot of squirrels nearby.

You might consider coating any entrance and nearby open wiring with something that will make a squirrel think twice about chewing on it. Making things soft helps, like wrapping it in material- they chew to grind their teeth down and these become less attractive posts for such a thing. You could use chilli powder, but be aware that might not be effective and could attract other pests.

Ideally, its best to speak to a pest control company, you don't necessarily have to think about extermination, blocking and prevention are achievable and might be cheaper. You also don't have to keep repeating it if you do it right the first time, it could avoid having a big squirrel related house bill.

You may think this is something that isn't worth doing, be warned, they are considered pests and most insurance providers do not cover this. They do not cover them for a reason, there is a much higher likelihood that people will be victims of squirrel related pest costs and the cost of covering it might make the insurance too expensive for many shoppers. Unless shoppers are undertaking domestic risk management with regard to pests, it wont be covered as standard.

If you would like to have squirrels included in your cover, some insurers will consider removing "squirrels" from the exclusion section. This will cost you in the form of a loading of premium. You could reduce this cost by proofing your house of course.

Our preferred online home insurance product does not cover squirrels presently, but we're straightforward and want to help shoppers think about their daily risks.

As ever, our team are standing by to help 0845 355 1150

James *

Marketing & Branding


Home insurance 'dual pricing'- renewals and new customers

There is a debate raging within the professional insurance community at the moment, it is about your insurance premiums. Some insurers have taken the stance that new customers should receive 'incentivised' prices, rather than existing clients being offered sustainable prices. Its been termed, "dual pricing". Because there is one set of rules for the new shoppers and another for those renewing. Often, such a policy can sting the loyal customer!

Home Insurance retail has of course changed a little, consumers are now comparing a lot and this has almost re-written the old adage of sticking with the same brand and building a long term relationship.

We have talked a lot about this issue in the past; people don’t go changing their bank or type of car completely when presented with cheaper interest rates or fuel, do they? Perhaps they do. One thing is for certain though, the fact that other brands are pricing loyalty out of the equation is a shame. It forces consumers to do the extra leg work.

There is nothing wrong with comparing but there are plenty of things that are right about sticking with a good insurance provider. Its all about cost- benefit analysis.

Insurance is not a commodity, it’s a relationship

By changing policies each year, home insurance would be in danger of becoming a commodity like coco or silver, with wildly fluctuating prices each week, traded frequently. Insurance is actually about trust and real life. The danger of such uncertainty is that it becomes an ally of risk. What your home insurer needs to be is reliable and simple, not evasive and unpredictable. Look at what has happened to the financial sector when they used instruments that they did not have any control over. It was chaos. The word sustainable is used a lot these days, nevertheless; when it comes to home insurance prices, wouldn't it be better for us all?

We are not suggesting that home insurance buyers should put the blinkers on. In reality, an insurance shopper should of course check they are getting a good deal and are wanted by their insurer.

Your brand should contact you with renewal terms and you should feel comfortable picking up the phone or emailing to clarify certain points. Negotiation is possible. We actually stock other products besides our preferred online option; if you want to stay with us but need a little extra, we are happy to go that extra mile to keep you with us. Within reason of course! That is what you deserve.

We make no unnecessary price rises!

More critically, a customer should not open their renewal offer and leap out of their chair in shock, because their premium has risen inexplicably. This is the reality for a lot of customers. Sure, the comparison ability of modern insurance is huge, but this is unfortunately also causing insurers to act differently.

We are moving forward with our integration onto aggregators, we must confess, it has taken longer than we had hoped. Ironically, our quote engine appears to quick and simple and we had to add in a lot of other questions. We were happy to do this, but it obviously lengthened our wait to launch.

Insurance4everyone wants to be compared by news customers and selected on our competitive prices and excellent service. We also however; want our existing Home insurance customers to compare us on renewal; they will see that we promise not to raise their premium if they haven’t claimed. Who else offers that kind of deal? The answer is very few.

If you want to re-engage with your insurance and have a simpler life, we could just be the brand for you.

We aren’t going anywhere and neither are our competitive deals. New clients or renewal clients- you are both important to insurance4everyone.

Friday 2 October 2009

Be aware when you compare insurance

We love comparison sites or as us insurance geeks call them; aggregators. They market their hearts out to consumers and offer a brilliant way for brands to showcase their products and services to consumers.  It is a shame that not all the brands on the sites see them in the same light...

We’re going to get compared

Every great concept has its weaknesses, the comparison sites create slight ripples in the way that insurers react to being constantly judged and compared. It is no secret that most comparison site users are hunting for the best price. We’d like to see the wording and approach shift to focus more on “value for money”. That's what the regulators ask, us insurance brands are required to help customers understand what they are buying. 

Insurance4everyone will soon be on not just one but two headline comparison sites. It takes a bit of time to join as our quote engine needs to be laced up with theirs (using nifty codes). We are looking forward to positioning ourselves up there with other national brands and offering exactly what we set out to; value for money. It's like preparing for a digital insurance brand product show, luckily we have some tricks up our sleeve to wow you!

Home insurance is just like any other product you buy; you pay for what you get. Sometimes, if something seems too good to be true, it is. 

We heard a story recently, which is a possible reaction to the comparison 'on price alone' culture. Read on...

Unsustainable insurance premiums?

An insurance shopper recently emailed our marketing team to tell us about their car insurance renewal debacle. ‘Peter’ had sourced his car insurance via a comparison site from one of the big national advertising insurance brands. They were cheapest on his comparison site of choice and he thought; “bargain”.

His year passes without incident, so imagine his shock when his renewal letter arrives with a whopping 250% increase in price. They simply couldn’t keep his price at the level that had enticed him in the first place, where is the sense in that?

“I though there must have been some kind of mistake, why would they do raise it by so much?”. Peter told us.  

Peter called his insurer; he pleads and his premium is reduced by a paltry 10%.

Peter then goes away and compares again. Behold, the insurer top of the list is his current insurer at 50% of his renewal premium quote! Peter calls the service centre and is told he will have to allow his current policy to expire and join through the comparison site as a new customer.

Oh dear, what a terrible way to treat your customers. That's less than the service insurance shoppers need!

Up to your brand to support you!

This story is in no way an indictment of the comparison site culture; they simply bring insurance shopper prices and products. Shoppers should be aware when buying an insurance product from comparison sites, the cheapest insurers cant afford to stay cheap for ever. The price in year 2 might go up, even if you don’t claim. Over two or three years, what originally looked like a great deal turns into extra work for you and a bit of a pain.

Take a good look at the terms and quality of the financial security on offer- more secure insurers tend to charge higher prices; its simple demand and supply…

Our premiums are guarenteed not to go up (if you dont claim, terms apply.. etc).

When we launch on comparison sites, our Home insurance prices will be set at a sustainable levels- we will not be the cheapest of the cheap, because we provide quality products, so we’re confident they provide value for money.

PLUS! Even with our comparison site product, you can fix your renewal price just like when you come direct, then and there! No more worrying about 200% increases. Its how we like to reward you for choosing us. 

Look out for us on the comparison sites all next year!

We want our clients to stay with us and build a relationship of trust, if when it comes to renewal time, you want a few more insurers and product options- you can phone our customer service line. We stock many more products and you can buy them without going to another website or provider.

With us you can freeze your premium; compare when you renew, buy AND get a deal that doesnt cause you a heap of headaches.

Now that is simple[s]… with 0% gimmicks. 


James*

Marketing & Branding

Tuesday 25 August 2009

Home insurance- Mini Guide

Home insurance mini-guide:

Your home contains all the most treasured inexpensive and expensive items you possess. If you own it, it is also the likely to be your largest financial commitment.

It makes sense to consider the risks you face and act to protect it from the unknown; especially when money is tight, rebuilding your house or having to replace all your possessions isn’t cheap!

Feel free to give our customer services line a call for help; 0845 355 1150

Or

Go online at www.insurance4everyone.co.uk to get a quote!

We stock our preferred home insurance product online, but we can also provide you with a number of alternative insurers to compare if you drop us a line! 

There are effectively two types of cover for you, but these can also be combined into one policy which can save you money and you can add extensions such as accidental damage or All Risks:

Buildings insurance guide

Contents insurance guide

What is meant by Buildings?

It is usually:  The home, patios, drives, footpaths, walls, fences, gates, hedges, fixed tanks providing fuel, ornamental ponds/fountains together with fixtures, fittings and decorations (what a mouthful).

All of the above will be at the address shown in the schedule.

What is meant by contents?

It is usually:  Household items and personal belongings that you own or are legally responsible for.

How much should you insure for?

Be aware that it’s your responsibility to make sure the amount you insure represents the full value of your property. Although this can take a little time, it’s important you get on top of it!

This is just a guide – if you buy a home insurance policy your exact coverage could be slightly different, so please take care to check it thoroughly.

Buildings insurance guide

Predominantly a product for homeowners it is often a condition of having a mortgage. You don’t have to have your buildings insurance with your mortgage provider, you can shop around!

If you are leaseholder and live in a flat complex, the owner of the freehold may have arranged a block policy (to which your service charge contributes) so it is prudent to check whether this applies to you before you seek cover.

What do you need to consider?

Buildings insurance covers the building and generally permanent fittings that you would leave behind were you to move house.  It is usually extended to include outside structures on your property such as garages and outbuildings and garden fixtures such as walls and fences as well, but this varies dependent on insurers.

The policy will pay for occasions where the property has been damaged by catastrophe or was destroyed. Standard cover pays out for ‘perils’ such as Fire, floods, lightning or subsidence and usually extends to include property owners liability.

Flood is a particular risk in modern times, you can find out more information about the risks you face and warnings you can receive on the environment agency website

Sums insured for Buildings cover are usually calculated based on the rebuild value of your home; there are some online tools you can use to ensure you get the right level of cover. Other rating factors include the number of bedrooms and postcode you live in, depending on the insurers criteria. 

At insurance4everyone, we have a policy where you do not need to know the rebuild amount – this is called a bedroom rated policy and provides cover up to £400,000 for buildings.

Buildings insurance tips:

  • -   Always read the product wording before you make a buying decision – ask your supplier for a copy of a Summary of Cover, this will tell you the most important information in a short format, including any significant limitations or exclusions to coverage.
  • -   You are free to buy buildings insurance from whomever you wish so long as they are authorised by the Financial Services Authority – you can check to see if your firm is authorised.
  • -   Buildings insurance covers you for “catastrophic”  scenarios and standard risks
  • -   You may save money by purchasing both buildings and contents insurance combined
  • -   Increasing your excess (the amount you contribute to a future claim) can reduce your initial premium, but will increase your costs should you claim; don’t opt for an excess you could not afford to pay
  • -   Do not buy on price alone, always read the conditions of cover you are agreeing to
  • -   Check the financial security of the company insuring you; insurers that have better financial strength can have more expensive products.
  • -   If you are a leaseholder in a complex with more than home, check to see if you are already contributing to a block policy.
  • -   Accidental Damage - you can see usually extends your standard perils to include accidental damage to the building (example putting your foot through the ceiling when you are tidying the loft!).  An extra premium usually applies.

 

Contents insurance guide

This is a product for both homeowners and those that rent a property.

What do you need to consider?

Contents insurance covers your possessions that you would take with you were you to move house, such as furniture, electrical goods, clothes and valuables.

Insurers will usually cover you for the ‘perils’ of fire and theft as standard; you may also opt to cover accidental damage in and perhaps even away from the home.

When applying for a contents insurance quotation you are asked to nominate the level of cover you require, some insurers set an automatic maximum as standard.

It is important that you take some time to calculate the value of contents in each room of your house (don’t forget your carpet or curtains!) as this total sum will indicate how much cover you need. Your calculation should be on the basis of ‘new for old’ except for clothing.

It is sensible to keep the receipts for any items you buy that you might want to claim for in the event of any claim and keep the record upstairs in a safe place such as a fire proof box/cabinet.  These not only help you tot up the value of your contents, but also act as irrefutable proof of ownership in the event of a claim.

Should you make a claim; most insurers operate a “new for old” policy, meaning items would be replaced new except for clothing.

With this product, the security of your home has a lot of impact on your premium. You could save money if you have a burglar alarm, multiple deadlocks, additional window locks or are a member of the local neighbourhood watch.  Sometimes if the sum insured is higher than average the insurer will insist on an alarm.

Contents insurance tips:

  • -    Always read the product wording before you make a buying decision – ask your supplier for a copy of a Summary of Cover, this will tell you the most important information in a short format, including any significant limitations or exclusions to coverage.
  • -    Contents insurance is voluntary rather than compulsory
  • -   Tot up, room by room, the value of all your removable possessions (including white goods and upholstery) to ensure you get the right level of cover.
  • -   Consider whether you need accidental damage or cover away from the home.
  • -   You may save money by purchasing both buildings and contents insurance combined.
  • -    Increasing your excess (the amount you contribute to a future claim) can reduce your initial premium but will increase your costs should you claim; don’t opt for an excess you could not afford to pay.
  • -   Get organised; try to keep receipts and a log of the key items you have purchased.
  • -   Check the financial security of the company insuring you; insurers that have better financial strength can have more expensive products.
  • -   Cover for contents (possessions/plants) in the garden, garage or outbuildings varies from insurer to insurer.

Add- on cover & extras;

All Risks:

You can extend a standard contents insurance policy and provide accidental damage or loss cover for valuables or personal possessions anywhere in the UK and sometimes worldwide.  This additional cover attracts an extra premium, again check your policy for wording.

If you have items worth more than £1,000, always make sure you tell your insurers and keep the receipt as proof of purchase and value. It is also a good idea to take and keep safe photos of the item as this will help the claim process if you need to claim. Make sure you also have a photo of you wearing any valuable ring, watch, etc, as this again helps prove that you had the item!

Pedal Cycles – in Contents insurance

Loss of or damage up to the sum insured.  Cover varies depending on the insurer – check your policy.

Credit Cards/Cash

Personal money, credit, debit and cheque guarantee cards all held for social or domestic purposes are sometimes insured for loss as a result of misuse by any unauthorised person (or people) following the theft or loss of the card.

There is usually a maximum sum insured and you must report a loss immediately to the police.  Each policy is different – check yours. Cash is usually covered up to £500 in the home but you need to check your policy for cover and wordings.

Contents of Freezer

Included in the Contents insurance product; Loss of or damage to food stored in any domestic freezer in the home caused by a rise or fall in the temperature (say electricity failure) but each policy has a different wording and sum insured.  Check yours.

Public Liability

Your legal liability as owner of buildings is included in that section.  Occupiers, personal and employers liability is your legal liability to pay damages and often claimant’s costs for accidental bodily injury or illness or accidental loss of or damage to property but each policy may have a different wording and sum insured.

ID Theft

Some policies provide cover for ID theft – check your policy wording. We can also provide a stand alone ID Theft product for only £21.

Legal Expenses

Some policies include family legal protection (or legal expenses) up to maximum limits and for pre-determined legal matters or proceedings.  Check your policy wording.

Index Linking

The sum insured you have chosen is usually index-linked and will be updated at each renewal date.

Exclusions

All policies have exclusions; these are when a claim will not be met.  Check your policy carefully to manage your expectations.  They will usually be highlighted in a Policy Summary (sometimes called a “Keyfacts document”) make sure you get one and read it carefully.

Can you add other cover?

Some insurers allow you to add caravans, sports equipment, personal accident, redundancy or boats to your policy.  It is worth shopping around as sometimes the cost is more than you might pay for a separate policy.